Auto Logic

Information may not be reliable

First, the ugly TRUTH!
Automotive repair centers are stressful fast paced businesses. Every second is counted and pressured to pay for itself, to make profit. Technicians are paid on a commission basis as an inducement to work as fast as possible. It improves paychecks to ignore difficult problems and sell the most profitable repairs. They call it picking "cherries". Service advisors have been to sales school, but seldom know much more about your car than this. If they don't sell you lots of repairs, they won't get much of a paycheck. That's the industry standard. It happens in most shops even as the commercials run touting how you aren't going to pay a lot for that muffler or that Mr. "NiceWrench" is really looking out for you and yours. New "repairs" are invented just produce profit centers. Transmission flushes, engine flushes, fuel injector cleaning. Expensive procedures that all have in common that they are usually applied to cars that are operating normally. Look in your owners manual. See how often you are cautioned to get these "important highly effective preventive procedures." Hmm, still looking?
Who is looking out for you? The whole structure of the business informs you that you are going to pay too much for the muffler and that Mr. GreedyTools has his eye firmly on how much money he can take from your pocket and put in his. This is way it has been done since the first Model T came off the line.

At Auto Logic, technicians are ASE certified and are paid a salary. Service advisors are ASE certified technicians and they too are paid a salary. Since we opened the door in 1985 this is the way we have done it. Our self evaluation isn't done by looking at the bottom line of a profit and loss statement. It is about the relationship we have with our customers. It is about total uncompromising honesty. It is about keeping promises. Here they are.

Technical excellence! Knowledge and skill properly applied. No bozos, no beating on stuff with the wrong tools. Proper diagnosis, proper repair.

We will care!! Just like you are a member of the family. We will take time to talk to you, explain your automobile and what it needs, and listen to what you are concerned about.

We believe that if we do all these things well and consistently the profits will be a logical consequence.