The Sailing Turtle Pool & Spa, LLC

Information may not be reliable

Hours of Operation: Monday–Friday, 8 a.m.–5 p.m.

Reliable Pool Supplies & ServicesPool Supplies • Spa Supplies • Pool Repair • Spa Repair
The Sailing Turtle is a family-owned-and-operated business, created to offer professional pool and spa service, maintenance, and repair for Hatteras Islands home owners and rental community.

Our mission is to provide reliable weekly maintenance for your pool and spa with same day response to all repair calls. We recognize the importance of having minimum down time of a pool or spa during the rental season, which is why we carry an extensive inventory of parts. We make it our responsibility to inventory and store exact replacement parts tailored to the individual clients pool and spa needs.

Our business was established in 2006. We pride ourselves on providing customers with high-quality products and personal service. Providing good service means taking the time to listen. We will work with you every step of the way to make sure you receive the services you need. Our business is client-oriented and we maintain strict confidentiality.
We hope you'll find the information you need on this site about our company and the products and services we provide. We look forward to working with you.

As a family-owned business, our goal is to provide exceptional personal service to our customers. Having worked in the pool and spa business for years, we know that no one wants their pool or spa to be down for an extended period of time. That is why we offer extended service hours and promise same day response to maintenance issues, as well as an inventory of parts. We do our best to make sure our customers and their guests recieve quality service.

Members of the APSP The Association of Pool and Spa Professionals
Platinum Factory Warranty Service Center for Hayward Pool Products; Trained in Hayward Advanced Heat Pump and Service Diagnostics
Factory Warranty Service Center for Pentair Pool Products
The Sailing Turtle is a premier warranty and service company for the following:

Universal EPA Refrigerant Certification
Dealer for Heat Siphon and AquaCal Heat pumps and LoopLoc Pool Covers
Service Retailer for PDC Spas--we offer a full line of affordable spas including the "Renter Proof" model

Josh completed an advanced training seminar for jacuzzi in Atlantic City in January.
Hot Tub Filter Maintenance--When should I replace my filter?

Did you know a dirty filter could lead to a voided warranty? Or that the most expensive hot tub service calls can be traced back to poor filter maintenance? It is recommended that you change your filter at least once a year, or sooner if necessary. There are several telltale signs that you need a new filter:

Regardless of age, if you can't get the filter reasonably clean, it's time to replace it.
If the filter element (the center part) feels loose, discard the filter.
If the center element is ripped, bent or collapsed or the caps on the end are brittle, cracked or very discolored, toss the filter into the trash.

We recommend filter replacement twice a year for rental units, but if your hot tub filter is more than one year old, you should toss it no matter how it may look.
Since a hot tub filter is made of a fibrous material that gradually loosens over time, larger spaces develop that can suck in particles to clog the pump. Hot tub pumps are far more expensive than filters!

Many clients are referred to us by another satisfied client.
Recommendations have allowed us to build a business family unique in terms of character, responsibility, and awareness.
So if you have friends or relatives who would be interested in our services, just use the form below to let us know who they are. We're sure they would appreciate your recommendation and so would we.

E-mail or call our business in Frisco, North Carolina, for your next pool or spa purchase or to request our pool and spa repair services.